Do you have a cancellation policy?

Your appointments are very important to me. It is reserved especially for you. I understand that sometimes schedules adjustments are necessary; therefore please give 24 hours notice in the event that you have to cancel your appointment.

What form(s) of payment do you accept?

I accept cash, checks, and all major credit cards.

What happens if I am late?

I understand crazy traffic hours, busy schedules, and the occasional mix up with directions… if you are more than 15 minutes late, you may not get the the time you reserved, but please call to notify of delays and I will try my best to honor your appointment. Otherwise I will work with you to move the appointment time for what is available.

ALL NO-SHOW APPOINTMENTS WILL BE CHARGED A NO-SHOW FEE of 50% service, please be respectful of your stylists’ time and passions for our craft.

How does the tipping process work? What is normal?

My prices do not include gratuities for service. Tipping is optional, but if the service meets or exceeds your expectations it is definitely appreciated. The industry standard is 15 – 20% of your total service fee.

Are children allowed?

Children are welcome as long as they are scheduled for services. Otherwise, advance notice is required for their comfort and yours. If not, I ask that you respect the other guests’ peace and quiet by leaving your children at home. This also allows you time for yourself to enjoy your services.

If you have any other questions not included in this list, please give me a call at (323) 620-2134 or send an email to info.brandongaston@gmail.com